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Shipping and Delivery Questions How do I change the shipping address or cancel my order? If you do not receive any information at all, and your order does not appear in your sainsonic account, please contact us and send us your order details. In rare circumstances, a technical bug confirmed by PayPal can get in the way. Make sure that you have a sainsonic account registered under your PayPal account's primary e-mail address. We send confirmation email to your primary PayPal email address, or the e-mail address you have specified if you used the "PayPal Express Checkout" method. Why don't I receive an order confirmation email after my paypal payment is completed? Keep all shipping materials and contact us immediately. If any item arrives damaged due to shipping, immediately contact the carrier. Repairs on defective merchandise are handled by the manufacturers and not by sainsonic, unless otherwise indicated. Connect With Live HelpĪsk your questions right now with our customer service. We respond to email messages in the order that they are received, and we will respond to your email on a very timely basis. We are looking forward to helping you with your inquiry. Call the Customer Serviceįor tracking your order or something urgent, you can call our hotline 1 (866) 592-4069 Email the Customer service How can I contact for additional assistance?Ĭustomer Service working time: Monday to Friday 9:00 am-5:00 pm CST except public and statutory holidays. Yes, only except for Iran, Cuba, North Korea, Sudan, Syria, the Moon. Please email our customer service for more details. SainSonic provides discount for bulk/volume purchases. Hey, why not try yourself now? Is there any discount for bulk/volume purchases? Besides, we are totally in line with PayPal's Money-Back Guarantee policy. We also respect your privacy and we're committed to protecting it. Here are PayPal's phone numbers: +1-88 (US & Canada Toll Free) +1-88 (US & Canada Toll Free) +1-40 (International) +1-40 (International) How do I know whether it is safe to shop with you?Īs a well-known brand with great acknowledgements on marketplaces like Amazon or eBay, SainSonic takes great pride in offering a safe and secure online shopping experience. If you have trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Payment with credit card may fail because of bank authorization and fraud prevention systems. When purchasing with PayPal, your shipping address will automatically default to the address on file with PayPal, regardless of the shipping address you enter on your order. currently accepts PayPal and all major Credit Cards for all orders.